{"id":15737,"date":"2022-06-08T09:29:17","date_gmt":"2022-06-08T07:29:17","guid":{"rendered":"https:\/\/www.kyos.ch\/?p=15737"},"modified":"2022-07-05T11:41:18","modified_gmt":"2022-07-05T09:41:18","slug":"a-climate-of-trust-through-the-culture-of-feedback","status":"publish","type":"post","link":"https:\/\/staging.kyos.ch\/en\/in-the-news\/a-climate-of-trust-through-the-culture-of-feedback\/","title":{"rendered":"A climate of trust through the culture of feedback"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15737\" class=\"elementor elementor-15737 elementor-14114\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d1e2c4c elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"1d1e2c4c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-435c8483  kyos-vertical-menu elementor-hidden-phone elementor-hidden-tablet\" data-id=\"435c8483\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f4032c9 kyos-fixed-item elementor-widget elementor-widget-template\" data-id=\"5f4032c9\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"8783\" class=\"elementor elementor-8783 elementor-8533\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a813e45 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a813e45\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d5af3eb\" data-id=\"d5af3eb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-26058eb elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"26058eb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3e54c19\" data-id=\"3e54c19\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8cde3b2 kyos-fixed-item elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8cde3b2\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/staging.kyos.ch\/kyos\/\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19.432\" height=\"44.834\" viewBox=\"0 0 19.432 44.834\"><path id=\"Trac&#xE9;_4373\" data-name=\"Trac&#xE9; 4373\" d=\"M7.771,22.432h0L19.432,0H11.687L0,22.432l11.687,22.4h7.745Z\" fill=\"#2d2926\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-48b921f\" data-id=\"48b921f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-390f19f kyos-fixed-item-black elementor-widget elementor-widget-text-editor\" data-id=\"390f19f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a style=\"color: #2d2926!important;\" href=\"\/en\/kyos\/\">About<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-6e00f63\" data-id=\"6e00f63\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6e8f53d3\" data-id=\"6e8f53d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10d786d4 elementor-widget elementor-widget-heading\" data-id=\"10d786d4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">A climate of trust through the culture of feedback<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-366bd197 elementor-align-left elementor-widget elementor-widget-post-info\" data-id=\"366bd197\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-5934c6a elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/staging.kyos.ch\/en\/2022\/06\/08\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>June 8, 2022<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-6d7e03c elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clock\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-time\">\n\t\t\t\t\t\t\t\t\t\t<time>9:29 am<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-352bf9b elementor-widget elementor-widget-author-box\" data-id=\"352bf9b\" data-element_type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<div  class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/staging.kyos.ch\/wp-content\/uploads\/2021\/03\/Kyos_Collaborator_Fabien_Work-300x300.jpg\" alt=\"Picture of Fabien Jacquier\" loading=\"lazy\">\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t<h2 class=\"elementor-author-box__name\">\n\t\t\t\t\t\t\tFabien Jacquier\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-author-box__bio\">\n\t\t\t\t\t\t<p>Managing Director<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-337cb3f7 elementor-widget elementor-widget-text-editor\" data-id=\"337cb3f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Establishing a climate of trust is like filling a bucket of water with a spoon in the middle of a battlefield; at the slightest jostle, water sprays out of the bucket. You have to be patient and persistent.<\/p><p>However, we often think that trusting someone is, above all, expecting the other person to keep his commitments. But these are often not explicit and everyone understands the wordings differently. Moreover, our other obligations or simply the daily life influence our actions, and do not always allow us to respect our commitments. This often leads to a breakdown in the bond of trust between two persons. Trust is not only built through actions.<\/p><p>We will show you how the feedback culture reduces tensions and thus creates a climate of trust.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57dfa598 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"57dfa598\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/staging.kyos.ch\/wp-content\/uploads\/2021\/11\/feedback-culture-management-article-KYOS.jpg\" class=\"attachment-full size-full wp-image-14116\" alt=\"feedback-culture-management-article-KYOS\" srcset=\"https:\/\/staging.kyos.ch\/wp-content\/uploads\/2021\/11\/feedback-culture-management-article-KYOS.jpg 640w, https:\/\/staging.kyos.ch\/wp-content\/uploads\/2021\/11\/feedback-culture-management-article-KYOS-300x200.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98608f8 elementor-widget elementor-widget-heading\" data-id=\"98608f8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Trust is built through feedbacks<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8565902 elementor-widget elementor-widget-text-editor\" data-id=\"8565902\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Feedback is the act of expressing directly to someone what you feel about what they are doing. It can be positive, neutral or negative. Positive feedback is rewarding for the employee and negative feedback is a good way to reframe the situation.<\/p><p>To establish the bond of trust, it is necessary to be able to easily express the obstacles. Moreover, a naturally trusting person does not need to do this because he or she is convinced that the other person intends to respect his or her commitments. But to maintain the trust relationship, we must systematically show the other person our misperception of his\/her intentions and that his\/her reaction is convincing. This is the same as giving feedback.<\/p><p>Moreover, the fact that we can count on the other person to give us feedback in the event of a discrepancy reinforces the feeling of trust in the fact that there will be no resentment through unspoken words. It is therefore reassuring to be able to rely on the honesty of our colleagues.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab6c26f elementor-widget elementor-widget-heading\" data-id=\"ab6c26f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Triangulation, the enemy of feedback<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7243e12 elementor-widget elementor-widget-text-editor\" data-id=\"7243e12\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It is usually the supervisor&#8217;s role to provide feedbacks. Even in organizations where this is not the case, fears lead to a mechanical form of triangulation.<\/p><p>However, a feedback through an intermediary, even if the intermediary is competent, wastes time and will never be as effective as direct feedback, as the intermediary does not perceive the situation in the same way as the people concerned.<\/p><p>In addition, the perception of a form of denunciation can erode trust.<\/p><p>Besides, a disruptive employee&#8217;s behavior may go unnoticed by the supervisor. Colleagues then start to see a lack of supervision and find it more difficult to accept feedbacks.<\/p><p>This is why we have banned any form of triangulation in feedbacks. Each person can, if he\/she deems it useful, seek a third party to unblock a conflict situation or ask a colleague or coach for advice on how to handle the situation. However, they must first give the feedback face to face and remain fully responsible for it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98b5bf7 elementor-widget elementor-widget-heading\" data-id=\"98b5bf7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Feedback and team spirit<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b4d371 elementor-widget elementor-widget-text-editor\" data-id=\"2b4d371\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As much as triangulation brings a form of distrust, direct feedback reinforces team spirit. Indeed, expressing emotions brings a perception of authenticity. Moreover, positive team feedback is a huge lever for personal satisfaction.<\/p><p>The fact of being able to dare to express oneself while having the right to make mistakes and to feel that no matter what happens, colleagues will be there to help, reinforces the team spirit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-491824f elementor-widget elementor-widget-heading\" data-id=\"491824f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Fears are obstacles to feedbacks<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2757519 elementor-widget elementor-widget-text-editor\" data-id=\"2757519\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The fear of talking to others is human and normal.<\/p><p>We are afraid of hurting the other person&#8217;s feelings, or of being reproached, or of being wrong in our perception.<\/p><p>Often, on the spur of the moment, we are also apprehensive about our own attitude and tend to postpone the discussion to a time when we feel more serene. But expressing emotion in the moment is much more effective than reflective feedback. When there is an atmosphere of mutual respect and listening, feedback is not taken as a personal attack, and the immediate expression of emotion about our attitude brings simplicity and sincerity to human relations.<\/p><p>As all this is easier said than done, at <a href=\"https:\/\/staging.kyos.ch\/en\/\" target=\"_blank\" rel=\"noopener\">KYOS<\/a> we train our teams in a good practice that allows us to give feedback despite all these fears.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e76460 elementor-widget elementor-widget-heading\" data-id=\"6e76460\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Good feedback practice<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53db3be elementor-widget elementor-widget-text-editor\" data-id=\"53db3be\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Here is how we recommend giving feedbacks:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49c7bb9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"49c7bb9\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"5.216\" height=\"12.035\" viewBox=\"0 0 5.216 12.035\"><path id=\"Trac&#xE9;_4048\" data-name=\"Trac&#xE9; 4048\" d=\"M2.086,6.022h0L5.216,0H3.137L0,6.022l3.137,6.013H5.216Z\" transform=\"translate(5.216 12.035) rotate(180)\" fill=\"#541dff\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Preferably face-to-face, or possibly by telephone, but never in writing,<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"5.216\" height=\"12.035\" viewBox=\"0 0 5.216 12.035\"><path id=\"Trac&#xE9;_4048\" data-name=\"Trac&#xE9; 4048\" d=\"M2.086,6.022h0L5.216,0H3.137L0,6.022l3.137,6.013H5.216Z\" transform=\"translate(5.216 12.035) rotate(180)\" fill=\"#541dff\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">As quickly as possible, even if you are still under the influence of emotion,<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"5.216\" height=\"12.035\" viewBox=\"0 0 5.216 12.035\"><path id=\"Trac&#xE9;_4048\" data-name=\"Trac&#xE9; 4048\" d=\"M2.086,6.022h0L5.216,0H3.137L0,6.022l3.137,6.013H5.216Z\" transform=\"translate(5.216 12.035) rotate(180)\" fill=\"#541dff\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">By first expressing your emotion, so that the other person perceives your sincerity,<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"5.216\" height=\"12.035\" viewBox=\"0 0 5.216 12.035\"><path id=\"Trac&#xE9;_4048\" data-name=\"Trac&#xE9; 4048\" d=\"M2.086,6.022h0L5.216,0H3.137L0,6.022l3.137,6.013H5.216Z\" transform=\"translate(5.216 12.035) rotate(180)\" fill=\"#541dff\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">By explaining what you feel about the other person: \"When you do that, I have the impression that you ... \",<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"5.216\" height=\"12.035\" viewBox=\"0 0 5.216 12.035\"><path id=\"Trac&#xE9;_4048\" data-name=\"Trac&#xE9; 4048\" d=\"M2.086,6.022h0L5.216,0H3.137L0,6.022l3.137,6.013H5.216Z\" transform=\"translate(5.216 12.035) rotate(180)\" fill=\"#541dff\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Then listening to the other person: \"Explain to me why you did that?\"<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e92df43 elementor-widget elementor-widget-text-editor\" data-id=\"e92df43\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In order to receive feedback, one must be aware of its usefulness. It is therefore necessary to listen, be tolerant and express gratitude to the other person.<\/p><p>Finally, the people agree and decide on the measures to be implemented.<\/p><p>This good practice allows for direct feedback when necessary. The fact that everyone can do it at any time allows for a framing without the need for control. This is done naturally without wasting time waiting for the manager to do it, thus avoiding the trap of triangulation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74a6523 elementor-widget elementor-widget-heading\" data-id=\"74a6523\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Why is feedback more effective than control?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43968ba elementor-widget elementor-widget-text-editor\" data-id=\"43968ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For a company to function properly, employees must also have confidence that deviant behaviour will be reframed. At <a href=\"https:\/\/staging.kyos.ch\/en\/\" target=\"_blank\" rel=\"noopener\">KYOS<\/a>, this is done through feedbacks.<\/p><p>Usually, if an employee is negligent or forgets to communicate, the manager will correct him or her, and in the event of a repeat offence, he or she will propose a control system. But this control system is not always appropriate.<\/p><p>It also has a deleterious effect, because the risk is that the employee will lose responsibility and will tend to be defensive and justify himself, which is unproductive and frustrating for the team.<\/p><p>Therefore, we have removed a large part of the controls and trained everyone to give feedbacks. Instead of blaming someone, we will tell someone something that is bothering us and listen to understand the cause. We are much more influenced by the image we give to the people around us than by a control.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42921a8 elementor-widget elementor-widget-heading\" data-id=\"42921a8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Kindness should not be a priority<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a53bc2 elementor-widget elementor-widget-text-editor\" data-id=\"0a53bc2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It is always better to be successful in being benevolent, but making it a priority when giving feedbacks creates a risk of blockage. You can&#8217;t force someone to want what&#8217;s best for their colleague, especially when you&#8217;re angry. In order for people to dare to express their feelings, it is therefore preferable that they disregard benevolence. This should come naturally through the bond of trust and the spirit of mutual support.<\/p><p>Furthermore, people who force themselves to be caring when they are upset may not be perceived as genuine. This can lead to biased feedbacks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf7241c elementor-widget elementor-widget-heading\" data-id=\"cf7241c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">The role of the coach in feedbacks<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ae5ccf elementor-widget elementor-widget-text-editor\" data-id=\"9ae5ccf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The coach can have an important role in feedbacks. Indeed, he\/she can either help a collaborator to give feedbacks, or mediate in case of disagreement, or help to frame a collaborator who has a repetitive behavior.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4212f0e elementor-widget elementor-widget-heading\" data-id=\"4212f0e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Informing about our activities<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f53837 elementor-widget elementor-widget-text-editor\" data-id=\"2f53837\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It is important to regularly inform colleagues about your own activities and not only to boast about your successes. This limits the risk of misunderstandings or bad impressions while offering other opportunities to give feedback. This makes the feedback more relevant and effective, which helps maintain trust.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a6c779 elementor-widget elementor-widget-heading\" data-id=\"5a6c779\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Expressing concerns even when they seem obvious<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8579f05 elementor-widget elementor-widget-text-editor\" data-id=\"8579f05\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Anticipating is obviously a good practice. It is important to get into the habit of asking questions about existing risks.<\/p><p>Often, perceived risks are not expressed to others, mainly because of the fear of being wrong in one&#8217;s judgment or of appearing pessimistic. We may also not verbalize a concern because it seems obvious. This makes it unnecessary to talk about it, and we even fear that the other person will be offended by showing what they have already seen, as if we don&#8217;t trust them.<\/p><p>But expressing your concerns is a good habit to get into. Indeed, everyone can sometimes be overconfident or not perceive the dangers in the same way.\u00a0 This simple feedback can then effectively reduce the risks. The best practice is to identify and express your concern and not to reproach the other person for having the same concern. This prevents the other person from feeling responsible for anticipating potential problems.<\/p><p>\u00a0<\/p><p>Expressing confidence in the other person&#8217;s sense of responsibility, while at the same time being accustomed to giving feedbacks on one&#8217;s own concerns, helps to reinforce the climate of trust: &#8220;Since we are in the same boat when it comes to dealing with problems, I can also count on the other person to help me manage the risks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45cf0a0 elementor-widget elementor-widget-heading\" data-id=\"45cf0a0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Feedback is everyone's business<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c15079 elementor-widget elementor-widget-text-editor\" data-id=\"7c15079\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It is everyone&#8217;s responsibility to give feedbacks; it does not diminish the responsibility of leaders or management. It is a help that we give to each other in the name of the good functioning of the team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96feaf9 elementor-widget elementor-widget-heading\" data-id=\"96feaf9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">The real challenge of feedback: the climate of trust<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5278a03 elementor-widget elementor-widget-text-editor\" data-id=\"5278a03\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fears are a real obstacle to feedbacks. The key to success lies in the team&#8217;s ability to create a sufficiently solid climate of trust. Indeed, having confidence in the other person means not being afraid of offending him or her, nor of reproach, nor of making a mistake. When you can express what you feel without fear of judgment, there is no longer any obstacle to feedbacks.<\/p><p>Thus, to dare to give feedbacks, you need to have confidence, which is earned by giving feedbacks. To trigger this virtuous circle and thus fill the confidence bucket, you must start giving feedbacks now!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a2a90b elementor-share-buttons--view-icon elementor-share-buttons--shape-circle elementor-share-buttons--color-custom elementor-share-buttons--skin-gradient elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"2a2a90b\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Share on twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-twitter\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6b1fe4ba elementor-hidden-tablet elementor-hidden-phone\" data-id=\"6b1fe4ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b4e7945 kyos-fixed-item elementor-widget elementor-widget-template\" data-id=\"7b4e7945\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"8782\" class=\"elementor elementor-8782 elementor-8557\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e7758e7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e7758e7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b28947\" data-id=\"2b28947\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69ae174 elementor-widget elementor-widget-text-editor\" data-id=\"69ae174\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>More information on this subject?<\/p><p>We are at your disposal!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-991947b elementor-widget elementor-widget-button\" data-id=\"991947b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#kyos-footer-bloc\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Establishing a climate of trust is like filling a bucket of water with a spoon in the middle of a battlefield; at the slightest jostle, water sprays out of the bucket. You have to be patient and persistent. 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